Feed:
Starting June 8th 5pm - Temporary Downtime Scheduled for ctcLink
Posted: 5/30/2018 1:57:00 AM
Reminder of scheduled ctcLink downtime this weekend. Canvas will still be accessible at https://tacomacc.instructure.com/ or through the My TCC Portal.
The State Board has scheduled a temporary downtime for ctcLink, starting at 5pm, Friday, June 8th to no later than 8am, Monday, June 11th. During this time, students cannot access their Student Center and faculty/staff administrative functionalities in HR, Financial Aid, Financial Services and Student Services cannot be accessed.
Students have been notified about this downtime, and we will issue reminders to the campus community. Read on for more details.
What is happening?
The ctcLink system will migrate from Century Link hosted services to the Amazon Web Services in the cloud. This will require downtime for the entire system.
When is this happening?
The downtime is scheduled for Friday, June 8th at 5pm and is scheduled to come back up no later than Monday, June 11th at 8 am.
How will this impact me as a staff member? How will this impact students?
If you work in ctcLink, you will not be able to access the system during this downtime. For students, the Student Center will be down during this time, so they temporarily will not have access to enroll for classes, pay for tuition, and check grades.
What dates do I need to be aware of around this time?
- Open enrollment for summer and fall quarter begins May 21st.
- Tuition is due by June 7.
- Finals are June 12-15.
Why was this time selected?
The State Board selected this time because its contract with Century Link is ending in July, and the work to migrate ctcLink to the cloud needs to be complete. The timing was selected as it was the least disruptive for students and staff, and it is happening over the weekend.
Why is the cloud service better?
The cloud service will improve and stabilize ctcLink performance and position ctcLink to expand its services to more colleges.
What is the back-up plan in case there is a delay?
The State Board has been testing this program and has done several dry runs. They expect no significant issues. We will keep you informed if there is a delay. However, if the State Board deems that the migration was unsuccessful, there is an option to revert back to the existing hosting provider.
As the State Board continues to test the system, is there a go or no-go timeline set?
The State Board is confident that the temporary downtime will take place. Final confirmation of the downtime will take place on June 1st. If it’s a no-go, communication will be shared immediately.
Anything else I need to know?
Canvas will not be affected by the downtime.
Students, Faculty, and Staff can access Canvas here: https://tacomacc.instructure.com
- ctcLink Class Search
- IT System Maintenance
- ctcLink Class Search will be unavailable Saturday, February 27, 5:00 PM – 12:00 AM
- COMPLETED: ctcLink will be unavailable Friday, February 19, 3:00 pm – Monday, February 22, 8:00 am
- ctcLink Student Center Homepage, Campus Solutions, and Human Capital Management Maintenance
- TCC Portal Maintenance Saturday, February 13th, 10:00 pm – 12:00 am
- Update: Campus Network Disruption
- COMPLETE: All ctcLink will be unavailable Friday, February 5, 3:00 pm – Monday, February 8, 8:00 am
- ctcLink Student Center Homepage, Campus Solutions, and Human Capital Management Maintenance
- Email Phishing Attempts
- TCC Tech Tip: Live Transcription in TCC Zoom Meetings
- Faculty and Staff Email Password Expiration Policy
- ctcLink Campus Solutions (CS) pillar Maintenance: Saturday, January 23, 2021 5:00 am – 4:00 pm
- ctcLink Campus Solutions (CS) pillar Maintenance: Friday, January 22, 7:00 pm – 1:00 am Saturday, January 23
- Email Phishing Attempts
- ctcLink Campus Solutions pillars Maintenance: Saturday December 19, 2020 – 6:00 am – 1:00 pm
- TCC IT Outages This Weekend (Dec 12th/13th): ctcLink and Campus IT Services
- Planned IT Power Outage – Sunday, December 13th from 7 AM to 11 AM
- ctcLink Finance (FSCM) and the Human Capital Management (HCM) Pillars: Saturday December 12, 2020 – 5:00 am – 1:00 pm
- Email Safety
- Planned Internet Services Maintenance - Saturday Nov. 21st from 10 PM to Sunday Nov. 22nd 5 AM
- ctcLink Course Search Maintenance: Friday, Nov 6, 7pm - 12am
- ctcLink Maintenance: Saturday, Oct. 31st, 7am to 9am
- Campus IT Service Disruption
- Office 365 Outage
- ctcLink Maintenance: Saturday, Sept. 26th 2020, 11:00 pm – Sunday, Sept. 27th 2020, 4:00am
- Planned IT Power Outage – Sunday, Sept 20, 7 AM to 6 PM
- ctcLink Campus Solutions Downtime: Saturday, September 19, 2020, 7:00 am – 1:00 pm
- Resolved: Campus IT Service Disruption
- Email Scams
- RESOLVED - ctcLink Outage - Production - All Pillars
- MONDAY UPDATE on TCC IT Outages This Weekend (Aug 29/30): ctcLink and Campus IT Services
- ctcLink Outage – Saturday, August 29, 7 am - 8 pm
- Planned IT Power Outage – Sunday, August 30, 5 AM to 8 PM
- IT System Maintenance – 6 AM through 9 AM Sunday, August 23rd
- Outlook on the web - retiring text messaging features
- Campus Solutions Pillar: Saturday, August 1, 2020, 6:00 am – 1:00 pm
- Human Capital Management pillar: Saturday, July 11, 2020, 7:00 am – 1:00 pm PDT
- You've heard of Phishing. Have you heard of Vishing?
- IT System Maintenance – 6 PM through 8 PM Wednesday, July 8th
- Human Capital Management pillar: Saturday, June 27, 2020, 7:00 am – 1:00 pm
- ctcLink Campus Solutions Pillar Downtime: Saturday, June 20, 2020, 7:00 am – 1:00 pm
- Update: IT Service Disruption
- Parking Lot Wi-Fi @ TCC
- Office 365 Outlook Error
- COMPLETED: ctcLink Downtime: May 7 & May 8 - 11
- Coming Soon: Multi Factor Authentication (MFA) for Faculty/Staff
- Planned IT Maintenance – Midnight Saturday, May 2nd through Noon Sunday, May 3rd
- Coming Soon: Multi Factor Authentication (MFA) for Faculty/Staff
- Zoom Security
- IT and eLearning support
- Planned IT Outage – Sunday, March 22nd 7:30 AM - 2 PM
- Resources for Remote Workers
- Tech Tip: Forwarding Mitel Phones to an External Number
- March 12 5pm ctcLink Campus Solutions Downtime
- Tech Tip: Office 365 on Personal Devices
- COMPLETE: ctcLink Downtime: Friday, March 6, 5:00 pm – Monday, March 9, 8:00 am
- REMINDER: ctcLink Downtime: Friday, March 6, 5:00 pm – Monday, March 9, 8:00 am
- Resolved: ctcLink Outage
- ctcLink Downtime: Friday, March 6, 5:00 pm – Monday, March 9, 8:00 am
- Enable Staff/Instructor Password Reset Through O365
- Email Phishing Attempts
- Planned IT Maintenance – Sunday, March 1st
- Support for Campus Copiers / MFDs (Multi-Function Devices)
- Enable Staff/Instructor Password Reset Through O365
- Potential Intermittent IT Service Outage During Power Cutover
- Phishing: Coronavirus Emails Trick Recipients
- Deployment of a New Antivirus
- Phishing Emails
- Tech Tip: Do you think you can spot a hacker's phishing email?
- Jan 25 ctcLink Campus Solutions Downtime
- Error Message on Instructional Computers
- TCC Portal Update - Dec. 13, 2019
- Launch of the New TCC Portal Today
- ctcLink HR Pillar Production Maintenance - Sat Dec 14
- Update: IT Services
- IT Services and Building 18
- Update: OneDrive and O365 Group Files
- OneDrive and O365 Groups
- TCC Tech Tip: USB Drive Safety
- Email Phishing Attempts
- ctcLink Help After the Upgrade
- Continuing Email Phishing Attempts
- Email Phishing Attempts
- Human Capital Management Pillar Update
- ctcLink Mobile Maintenance
- ctcLink scheduled maintenance - All Pillars - Saturday, August 24, 2019
- Hello TITAN Public Wi-Fi!
- Wi-Fi Improvements at TCC!
- Wi-Fi Improvements at TCC!
- Reminder of Email and Computer Safety
- Phishing Emails
- Requests for Instructional Software Installation
- ctcLink Scheduled Maintenance Saturday June 1st
- TCC Tech Tip: The benefits and bonuses of using OneDrive
- ctcLink Finance Unavailable - Sat May 4, 7am-1pm
- New Faculty and Staff Email/Portal Password Expiration Policy
- ctcLink Human Capital Management – Scheduled Maintenance - Sat April 13, 7am-1pm
- Power Outage Update
- Campus Wireless
- Reminder: Former Student Computer/Email Accounts
- ctcLink Production Environment – Scheduled Maintenance - Sat March 9, 7am-1pm
- Former Student Computer/Email Accounts
- Incoming External Email Delivery
- ctcLink Production Environment – Scheduled Maintenance
- IT Services Update: Power Outage
- Telephone Service Disruption
- ctcLink HCM Downtime Saturday Dec 29 7am - noon
- iPad, iPhones Password Notification
- December 27th: New Login Page for myTCC Portal Coming!
- Phone and voicemail scam attempts
- Restored - TCC IT Services
- Resolved - IT System Maintenance – Thurs Nov 29th – 4:30 a.m. - 7 a.m.
- ctcLink Campus Solutions Unavailable - Sat Dec 1 7AM - Noon
- Upcoming IT System Maintenance – Thurs Nov 29th – 4:30 a.m. - 7 a.m.
- Computer and account security enhancements
- ctcLink Finance Unavailable - Sat Nov 17 7am-3pm
- Phishing attempt (View Document)
- Phishing attempt (View Document)
- Computer moves and our network
- Computer and account security enhancements
- iPads, iPhones Password Notification
- Important maintenance (and security) of College PC's
- Continuing Phishing attempts
- Windows 10 - continuous improvement
- Windows 10 and Office 2016
- Viewing the TCC Student Challenge
- TCC Tech Tip: O365 for your home PC, Mac, or mobile device
- Maintaining College PC's
- Some Basic How To's of Windows 10
- Windows 10 and Office 2016
- ctcLink Campus Solutions System Maintenance – Saturday September 8th – 7 a.m. to 1 p.m.
- Email Phishing Attempts
- Email delay (resolved)
- ctcLink Outage - Sunday, July 29th 6am - 10am
- Webserver Faculty Pages
- UPDATE - IT Service Disruption
- IT Service Disruption
- Having trouble with ctcLink or registration? We're here to help.
- Tech Tip on Mass Emails and BCC
- Tip for ctcLink Issues
- ctcLink Campus Solutions (CS)
- Clean up After ctcLink Downtime
- RESOLVED - Portal Issue - 6/11/2018
- IT MAINTENANCE COMPLETE – Tues May 29th – 7 a.m. to noon
- FINAL REMINDER -- Upcoming IT System Maintenance – Tues May 29th – 7 a.m. to noon
- Email Phishing Attempts
- Network Interruption at 11:30 AM
- REMINDER -- Upcoming IT System Maintenance – Tues May 29th – 7 a.m. to noon
- New Extended Hours for IT Department
- TCC Tech Tip: Want to change your email/portal password when off-campus?
- ctcLink Finance (FSCM) Pillar Issue
- Down time to the Human Capital Management (HCM) Pillar
- Upcoming IT System Maintenance – Tues May 29th – 7 a.m. to noon
- TCC Tech Tip: Want to change your email/portal password when off-campus?
- Upcoming IT System Maintenance - Tues May 29th
- ctcLink Campus Solutions Downtime April 13-14
- ctcLink Campus Solutions Downtime April 13-14
- New Loaner Equipment from the IT Department
- Reminder: Installation of Mitel/ShoreTel Connect (formerly ShoreTel Communicator)
- Installation of Mitel/ShoreTel Connect (formerly ShoreTel Communicator)
- Upgrade to the telephone system
- Upgrade to the Finance Pillar March CANCELED
- Update to the Mitel/ShoreTel
- Upgrade to the phone system
- Wireless Network Update
- Campus Wireless Disruption
- Campus Wireless Disruption
- Campus Network Disruption 1/28/2018
- TCC Tech Tip: 5 Email Security Tips
- TCC Tech Tip: O365 for your home PC, Mac, or mobile device
- Campus Network Disruption Update
- Campus Network Disruption 1/2/2018
- Snowflake in your CPU? Need IT Help?
- Campus Network Disruption Update
- Campus Network Disruption Update
- (ctcLink) HCM downtime for upgrade
- Campus Network Disruption Update
- Campus Network - phones, bldg. 15 and bldg. 16
- ctclink downtime Friday and Saturday (Dec 1st and 2nd)
- Thursday, November 16 - IT Services Update
- IT Services Update
- Restoring Network Services 9:15am 11/15/2017
- Continuing Power Outage Service Restoration Efforts
- Power Outage Service Restoration Efforts
- Nov 13th, 2017 Power Outage -- IT Services Restored
- ctcLink Maintenance Weekend of November 18-19th
- TCC Tech Tip: Email Safety
- ctcLink Campus Solutions downtime 7pm Fri to 5pm Sat
- TCC Tech Tip: Subscribing to Messages in O365 Groups
- Multimedia Classrooms
- Computer Cleanup
- Resolved - ctcLink Campus Solutions Errors
- ctcLink Campus Solutions Errors
- ctcLink Campus Solutions Downtime
- Student Username/Email Changes 9/12/2017
- Intermittent Email Access Disruption - Fri Sept 8 6:30AM to 11AM
- Campus IT Systems Maintenance - Fri Aug 25 7AM-9:30AM
- ctcLink Error Message
- 10-Digit Dialing Changes
- Campus Network Disruptions
- Reminder - Campus Network Services Interruptions - Fri July 21 to Sun July 23
- Student Username/Email Changes
- New TCC IT Help Desk Support Site
- Campus Network Services Interruptions - Fri July 21 to Sun July 23
- Information Technology Support
- Phishing Attempts / Scams