Feed:
Reminder: Installation of Mitel/ShoreTel Connect (formerly ShoreTel Communicator)
Posted: 4/2/2018 7:19:00 AM
Happy Beginning of Spring Quarter Titans!!!
Reminder: If you have not updated your ShoreTel Communicator to Mitel/ShoreTel Connect, you can follow the instructions below. You will need to do this to interact with your desk phone from your campus computer.
From: TCC IT Help Desk
Sent: Monday, March 26, 2018 10:43 AM
Subject: Installation of Mitel/ShoreTel Connect (formerly ShoreTel Communicator)
This weekend’s upgrades to the Mitel/ShoreTel phone system have been completed. Here is a link to the guide for updating to the new ShoreTel/MiTel Connect (formerly ShoreTel Communicator) for a PC or a Mac. ShoreTel/MiTel Connect allows you to control phone functions via your TCC computer.
This guide provides links for the software as well as a video walk-through of installing the software. To the right side of the guide you will find a few PDF documents for checking voicemail and a quick reference guide.
If you have any questions you can use the link in the guide to submit a ticket for assistance and we will get to you as soon as possible.
- Update: IT Services
- IT Services and Building 18
- Update: OneDrive and O365 Group Files
- OneDrive and O365 Groups
- TCC Tech Tip: USB Drive Safety
- Email Phishing Attempts
- ctcLink Help After the Upgrade
- Continuing Email Phishing Attempts
- Email Phishing Attempts
- Human Capital Management Pillar Update
- ctcLink Mobile Maintenance
- ctcLink scheduled maintenance - All Pillars - Saturday, August 24, 2019
- Hello TITAN Public Wi-Fi!
- Wi-Fi Improvements at TCC!
- Wi-Fi Improvements at TCC!
- Reminder of Email and Computer Safety
- Phishing Emails
- Requests for Instructional Software Installation
- ctcLink Scheduled Maintenance Saturday June 1st
- TCC Tech Tip: The benefits and bonuses of using OneDrive
- ctcLink Finance Unavailable - Sat May 4, 7am-1pm
- New Faculty and Staff Email/Portal Password Expiration Policy
- ctcLink Human Capital Management – Scheduled Maintenance - Sat April 13, 7am-1pm
- Power Outage Update
- Campus Wireless
- Reminder: Former Student Computer/Email Accounts
- ctcLink Production Environment – Scheduled Maintenance - Sat March 9, 7am-1pm
- Former Student Computer/Email Accounts
- Incoming External Email Delivery
- ctcLink Production Environment – Scheduled Maintenance
- IT Services Update: Power Outage
- Telephone Service Disruption
- ctcLink HCM Downtime Saturday Dec 29 7am - noon
- iPad, iPhones Password Notification
- December 27th: New Login Page for myTCC Portal Coming!
- Phone and voicemail scam attempts
- Restored - TCC IT Services
- Resolved - IT System Maintenance – Thurs Nov 29th – 4:30 a.m. - 7 a.m.
- ctcLink Campus Solutions Unavailable - Sat Dec 1 7AM - Noon
- Upcoming IT System Maintenance – Thurs Nov 29th – 4:30 a.m. - 7 a.m.
- Computer and account security enhancements
- ctcLink Finance Unavailable - Sat Nov 17 7am-3pm
- Phishing attempt (View Document)
- Phishing attempt (View Document)
- Computer moves and our network
- Computer and account security enhancements
- iPads, iPhones Password Notification
- Important maintenance (and security) of College PC's
- Continuing Phishing attempts
- Windows 10 - continuous improvement
- Windows 10 and Office 2016
- Viewing the TCC Student Challenge
- TCC Tech Tip: O365 for your home PC, Mac, or mobile device
- Maintaining College PC's
- Some Basic How To's of Windows 10
- Windows 10 and Office 2016
- ctcLink Campus Solutions System Maintenance – Saturday September 8th – 7 a.m. to 1 p.m.
- Email Phishing Attempts
- Email delay (resolved)
- ctcLink Outage - Sunday, July 29th 6am - 10am
- Webserver Faculty Pages
- UPDATE - IT Service Disruption
- IT Service Disruption
- Having trouble with ctcLink or registration? We're here to help.
- Tech Tip on Mass Emails and BCC
- Tip for ctcLink Issues
- ctcLink Campus Solutions (CS)
- Clean up After ctcLink Downtime
- RESOLVED - Portal Issue - 6/11/2018
- Starting June 8th 5pm - Temporary Downtime Scheduled for ctcLink
- IT MAINTENANCE COMPLETE – Tues May 29th – 7 a.m. to noon
- FINAL REMINDER -- Upcoming IT System Maintenance – Tues May 29th – 7 a.m. to noon
- Email Phishing Attempts
- Network Interruption at 11:30 AM
- REMINDER -- Upcoming IT System Maintenance – Tues May 29th – 7 a.m. to noon
- New Extended Hours for IT Department
- TCC Tech Tip: Want to change your email/portal password when off-campus?
- ctcLink Finance (FSCM) Pillar Issue
- Down time to the Human Capital Management (HCM) Pillar
- Upcoming IT System Maintenance – Tues May 29th – 7 a.m. to noon
- TCC Tech Tip: Want to change your email/portal password when off-campus?
- Upcoming IT System Maintenance - Tues May 29th
- ctcLink Campus Solutions Downtime April 13-14
- ctcLink Campus Solutions Downtime April 13-14
- New Loaner Equipment from the IT Department
- Installation of Mitel/ShoreTel Connect (formerly ShoreTel Communicator)
- Upgrade to the telephone system
- Upgrade to the Finance Pillar March CANCELED
- Update to the Mitel/ShoreTel
- Upgrade to the phone system
- Wireless Network Update
- Campus Wireless Disruption
- Campus Wireless Disruption
- Campus Network Disruption 1/28/2018
- TCC Tech Tip: 5 Email Security Tips
- TCC Tech Tip: O365 for your home PC, Mac, or mobile device
- Campus Network Disruption Update
- Campus Network Disruption 1/2/2018
- Snowflake in your CPU? Need IT Help?
- Campus Network Disruption Update
- Campus Network Disruption Update
- (ctcLink) HCM downtime for upgrade
- Campus Network Disruption Update
- Campus Network - phones, bldg. 15 and bldg. 16
- ctclink downtime Friday and Saturday (Dec 1st and 2nd)
- Thursday, November 16 - IT Services Update
- IT Services Update
- Restoring Network Services 9:15am 11/15/2017
- Continuing Power Outage Service Restoration Efforts
- Power Outage Service Restoration Efforts
- Nov 13th, 2017 Power Outage -- IT Services Restored
- ctcLink Maintenance Weekend of November 18-19th
- TCC Tech Tip: Email Safety
- ctcLink Campus Solutions downtime 7pm Fri to 5pm Sat
- TCC Tech Tip: Subscribing to Messages in O365 Groups
- Multimedia Classrooms
- Computer Cleanup
- Resolved - ctcLink Campus Solutions Errors
- ctcLink Campus Solutions Errors
- ctcLink Campus Solutions Downtime
- Student Username/Email Changes 9/12/2017
- Intermittent Email Access Disruption - Fri Sept 8 6:30AM to 11AM
- Campus IT Systems Maintenance - Fri Aug 25 7AM-9:30AM
- ctcLink Error Message
- 10-Digit Dialing Changes
- Campus Network Disruptions
- Reminder - Campus Network Services Interruptions - Fri July 21 to Sun July 23
- Student Username/Email Changes
- New TCC IT Help Desk Support Site
- Campus Network Services Interruptions - Fri July 21 to Sun July 23
- Information Technology Support
- Phishing Attempts / Scams