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Tacoma Community College » Costs & Aid » Types of Aid » Work Study » Open Positions

Open Positions

Job Title:Outreach Worker I (II)
Posting Date:9/9/2013
Department:Outreach & Recruitment
Job Location:Bldg 7-225
Department Location:Bldg 7
Supervisor:Meg Estep Woolf
Contact Name:Meg Estep Woolf
Category:Federal Work Study
Minimum Wage:$10.85
Maximum Wage:$10.85

 Outreach and Recruitment:

  • Provide basic information related to educational programs and services.
  • Assess, respond, and relate to the needs and concerns of prospective students and parents.
  • Assist students from all backgrounds in compliance with TCC’s Non-Discrimination Policy.
  • Conduct campus tours to individuals and groups with an emphasis on enrollment steps.

Event Staffing & Support:

  • Develop constructive relationships with prospective students and their families as well as community groups, high school counselors, teachers, principals, and other constituents.
  • Professionally represent TCC to its constituents at TCC outreach events and booths, as needed.
  • Operate motor vehicle.  Transport materials weighing an average of 25-40 pounds.

Office & Project Support:

  • Assist in the prompt data input and update of a comprehensive contact management system.
  • Answer questions and inquiries from prospects via phone, e-mail, web chat, and in person.
  • Under the guidance of the Outreach full and part-time professional staff, initiate, implement and complete projects independently and as part of a team.

Training & Research:

  • Learn & communicate TCC’s admission requirements, program offerings, basic financial aid requirements and regulations.
  • Maintain up-to-date knowledge of TCC programs and activities of interest to prospective students and the community, and update events calendars for campus and outreach events.
  • Research & update TCC’s campus tour outline.
  • Work with Outreach Team Titans to develop training points for that group, and share typical issues and questions one faces representing TCC in the community.

Minimum Qualifications:

  • Excellent oral and written skills, computer literacy
  • Dependability and attention to detail
  • Computer literacy

Preferred Qualifications:

One year of customer service experience

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