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SMG 264 Motivation and Productivity (5)

This course examines methodologies used in the workplace to obtain sustained peak performance from employees. Course content will review effective supervisory techniques and communication strategies. Participants will examine alternatives to "command-and-control" and "management-by-compliance" management approaches. The concepts of feedback and intrinsic (as opposed to entrinsic) rewards are emphasized as the foundation for a highly motivational work environment. Emphasis is on the role of the supervisor and the interaction between supervisor and the employee in building a highly motivational workforce.

Prerequisite: Instructor permission.