IT 112 Help Desk Operations (2)

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Tacoma Community College Catalog
Credit Course Descriptions
Information Technology
IT 102 Microcomputer Fundamentals (5)
IT 110 Operating Systems I (5)
IT 112 Help Desk Operations (2)
IT 115 Certification Exam Preparation (2)
IT 210 Operating Systems II (5)
IT 230 Introduction to Project Management (2)
IT 245 Data Modeling (2)
IT 247 IT Project Management (5)
IT 248 Database Implementation (3)
IT 257 Social Media (3)
IT 258 E-Business and Commerce (3)
IT 260 Client/Server Technology - LANs (5)
IT 261 Administration of Networks (5)
IT 262 Technical Support of Windows Networks (5)
IT 270 Service and Support Fundamentals (5)
IT 271 Internetworking (5)
IT 274 Network Security Fundamentals (5)
IT 277 Data Storage Security and Management (5)
IT 280 Advanced Networking Technologies (5)
IT 290 Work Internship (5)
IT 299 Indpendent Study & Special Projects (1-5)

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Tacoma Community College » Areas of Study » Tacoma Community College Catalog » Credit Course Descriptions » Information Technology » IT 112 Help Desk Operations (2)

IT 112 Help Desk Operations (2)

The goal of this course is to provide the student with a good understanding of the concepts, technologies, and processes used in the business community to support in-house and remote staff through help desk operations.

Prerequisite: CU 100 with a minimum grade of C or Program Chair permission.

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